Westlake Ace Hardware

The best place to get helpful advice, service and quality. We needed stain and sealer for our privacy fence. Called ahead, stain was mixed and ready when we arrived. Other times we've been, staff was extremely helpful in assisting us with advice on a project, or finding just the right clamp or hook. Yes, usually a little more expensive than Lowes or HD, but cannot beat the service.

Not a good Ace location. I’ve really been enjoying shopping at Ace lately as they are usually super helpful, well staffed, and have good inventory and a good app. I’ve shopped this store in the past, having spent several thousand dollars at it. However today was an extremely disappointing experience. I needed a particular item, an Ooni pizza oven table. I went onto the Ace Hardware app and searched for stores in the area that had it available. The app said this store had it in stock. So, I drove 30 minutes each way to get to the store to buy this item. On arrival at the store, I found a staff member and asked for help finding the item in the box so that I can purchase it. They searched and came back and said that there were none available. I pointed to the floor model and asked, is this one available for sale? To which they said no, we can’t sell floor models. I’ve never met a store that doesn’t want to sell something to a customer, when it’s in the store and available, and the customers they’re wanting to pay for it. let alone a case where the stores on technology said the item was available for purchase, and a customer drove all the way there to go purchase it. I’m sure they get new inventory in all the time, and could simply set up a new floor model once a new item came in. The idea that they would not honor what’s in their App’s inventory that is made available to their customers to search and find is absolutely absurd. I was advised to call ahead in the future to make sure something is available. Well, I can understand the staff’s desire to try to help, and they were very polite, but something is very broken with either management at the store, or Ace Hardware’s corporate technology that they would allow a situation where it says something is in stock and available, it is available at the store, yet they aren’t allowed to actually sell it to a customer, money in hand ready to purchase. Unfortunately, thanks to this experience, I won’t be back to shop at this or any other Ace Hardware anytime soon.